If your conversion is not recorded on Trackier do not panic, we got your back, below are the possible troubleshoots you can try.
Step 1
Select the Advertiser and Open Debug Postback page
To start with troubleshooting go to Advertiser > Debug Postback. Once you get there select:
- An advertiser with whom you got an Issue.
- Date range in which postback is fired from the Advertiser's end.
Step 2
Error Message And Possible Solution
In this section, you can check the Error message appearing in the Debug Postback and take actions accordingly to resolve it on your own.
INVALID_CLICK_ID

Case 1: When you can see the Click ID in the Click ID column
Reason: Click doesn't belong to Trackier platform, advertiser tried to manually fire postback with random click ID
Debug: - Copy the click ID and search in click log if you don't find that then it is confirmed that it doesn't belong to us.
- Make sure security token matches with the postback you have shared.
Solution: - Ask Advertiser to do postback test with system and don't use random or old click id to fire postback.
- Ask advertiser to use correct postback with the correct security token.
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Case 2: No click id in Click id column, instead there is some random parameter
Reason: Advertiser is not passing us correct Click ID in Postback via correct Macro or we are sending Advertiser Trackier Click ID in the wrong parameter.
Debug: - Check that In which Parameter you are passing Advertiser Trackier Click Id and confirm with Advertiser if that is the right parameter
- Confirm with Advertiser through which macro they are passing us Click ID back in the postback.
Solution: - Correct if you are using the wrong advertiser Parameter in Advertiser Tracking Link.
- Make sure Advertiser is passing back us click id using correct macro, it should be the same in which we are sending them Trackier Click ID.
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DUPLICATE_CLICK_ID
Reason: When you are tracking multiple conversion from same click id and you have not enabled the option to track multiple conversion or Goal
Debug: - If you want to track multiple-goal conversion from same click id then you need to enable the option in particular goal to " track multiple-goal from same click ID"
- If you want to track Multiple conversion from the same click id, enable option for same in Campaign Setting.
Solution: you can use any one of them. - Add txn_id=UNIQUE_ID, where UNIQUE_ID/ LEAD_ID needs to be replaced by your advertiser if they don’t have any macro for that, use RANDOM in postback.
- Enable the option to track multiple conversions from the same click id.
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INVALID_SECURITY_TOKEN
Reason: You have shared the wrong postback to the advertiser.
Debug: Make sure security token in error log matches with Advertiser level Global postback.
Solution: Share the correct Advertiser Postback and run the test again.
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INVALID_GOAL_VALUE
Reason: - In the case of MMP partner, you have create a goal with the wrong goal value which is available on the MMP partner panel as an event identifier name.
- In case of normal postback you have shared wrong goal_value in a postback with the advertiser.
Debug: - MMP Partner: Ask the advertiser the Goal value for each goal that they will be sending to us.
- Normal Postback: Check what goal you have created in the campaign.
Solution: - Create a goal with same goal value which is on MMP partner.
- Check whether you have passed the correct goal_value in the postback.
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Step 3
When it is Success?
If you find " – – " it means there is no Error and everything is working fine. You did a great job!