What is Two-Factor Authentication (2FA)?
Two-factor authentication (2FA) is an additional layer of security for your account. Instead of relying only on your password, 2FA requires you to verify your identity using a second method before you can log in.
Usually, this second step is a unique 6-digit code generated on your mobile device through an authentication app.
Even if someone knows your password, they still will not be able to access your account without the verification code.
Why 2FA Matters
Passwords can sometimes be guessed, reused, or compromised. Two-factor authentication helps protect your account from unauthorized access by adding an extra security step.
Enabling 2FA is especially important if your panel contains:
Campaign and conversion data
Payment and invoice information
Publisher or advertiser details
Sensitive account settings
With 2FA enabled, your account remains protected even if your password is exposed.
How 2FA Works in Trackier
When 2FA is enabled in Trackier:
You enter your usual email and password.
Trackier then asks for a 6-digit verification code.
You open your authentication app and enter the code shown there.
Once the code is verified, you are logged in successfully.
The code changes every few seconds, making it highly secure.
Please note:
2FA can be enabled by Admins, Advertisers, and Publishers.
An admin can enable 2FA only for their own account.
Team members must enable 2FA individually for their own accounts
How to Set Up 2FA in Trackier
To enable two-factor authentication:
Click on your profile icon in the top-right corner of the panel.
Select Profile.
Go to the Password and Security section.
Enable the Two-Factor Authentication option.
Step 1: Download an Authentication App
You will need an authentication app on your mobile device. We recommend using:
Google Authenticator
Step 2: Scan the QR Code
Once 2FA is enabled, Trackier will display a QR code.
Open your authentication app and scan the QR code. This links your account with the app.
Step 3: Enter the 6-Digit Code
After scanning the QR code, your authentication app will begin generating a 6-digit code.
Enter this code in Trackier to complete the setup.
Once verified, Trackier will provide backup codes.
Important: Save Your Backup Codes
After setting up 2FA, you will receive backup codes.
These backup codes can be used if:
You lose access to your phone
Your authentication app is deleted
Your phone is lost or reset
Store these backup codes in a safe place, such as:
A password manager
A secure file
A printed copy kept safely
Without these codes, it may be difficult to access your account if you lose your device.
Note: You have the ability to enable 2-FA for yourself as an admin, but not for your team members. You can advise your team members to enable 2FA for themselves.
Please note that both advertisers and publishers have the option to utilize 2-FA authentication.
What to Do If You Are Locked Out
If you cannot access your authentication app:
Try using one of your saved backup codes.
If you still have access to the device where the app is installed, open the app and retrieve the current 6-digit code.
If you no longer have access to both your phone and backup codes, contact your panel administrator or support team for further assistance.
To avoid being locked out in the future:
Save your backup codes immediately after setup
Keep your authentication app installed when changing devices
Reconfigure 2FA if you switch to a new phone
We're thrilled to have put together a top-notch team of qualified experts who are available to handle any of your concerns and respond to any inquiries you may have. You can contact us at any time by sending an email to support@trackier.com or using the in-platform chat feature.
