Trackier now lets you track the orders that have been cancelled by the user. To track cancelled orders on Shopify, you'll need to follow a few steps both within Shopify and the Trackier panel.

In Shopify, first log in to your Shopify admin panel and navigate to the Settings section at the bottom-left corner. Once in the settings, select Apps & Sales Channels and scroll down to click on View Custom Apps.

To manage custom applications within Shopify, navigate to the Custom Applications section and click on Develop App, then select Create an App. You will be prompted to enter a name for your app—simply provide a suitable name and click Save. Next, go to the Configuration section within the app, type "order" in the search bar, and select the Read_orders scope to grant access to information regarding canceled orders. Additionally, select read_assigned_fulfillment_orders and read_fulfillments scopes to track whether an order has been delivered or not. After selecting these scopes, click Save to apply the changes. Once the app is configured, proceed by clicking Install App. Shopify will then generate an API access token—be sure to copy and securely store this token, as it will be required for the integration setup in Trackier.

In Trackier, the integration process starts by navigating to the Automation section in the Trackier panel. From there, go to E-commerce and select Shopify App Install.

Under Action, choose Add Integration to begin setting up the Shopify integration.

You’ll need to enter your Shopify Store ID, which can be found in your Shopify URL (for reference, you can look at the attached screenshot). Once you have the Store ID, paste it into the required field. Afterward, paste the API access token you previously copied from Shopify into the designated field. Ensure that the integration status is set to Active, then click Save to confirm.

Once the integration is saved, return to the Trackier panel to verify that the integration has been successfully created.

To complete the setup, click on Edit next to the newly created integration (again, please refer to the screenshot for clarity).

In the TXN ID field, set the value to Order ID to align with Shopify’s order identification.

In the sub1 field, please set the value to Order Name to ensure alignment with Shopify’s order name identification.

Then, enable the Order Cancel Webhook by selecting Yes, which ensures that cancelled orders will be tracked in Trackier. After making these changes, click Save to finalise the configuration.

With these steps completed, the integration for tracking cancelled orders between Shopify and Trackier will be fully set up and active.

We're thrilled to have put together a top-notch team of qualified experts who are available to handle any of your concerns and respond to any inquiries you may have. You can contact us at any time by sending an email to support@trackier.com or using the in-platform chat feature.