Frequently Asked Questions on Team Members
Q1. My team member is unable to login to the platform, What steps can we take to resolve this?
Go to Team members
Click on the team member for which you want to update the password
Click on edit
Change the password and save
Q2. I am not aware of the roles that i will be assigning to my team members
Description of team members
Publisher Manager - Access to assigned publishers and their data. Responsible for managing all the publisher's end data and reports. They will not be able to access any other function in the panel except the assigned publishers.
Advertiser Manager- Access to assigned advertisers and their data. Responsible for managing all the advertiser's end data and reports. They will not be able to access any other function in the panel except the assigned advertisers.
Operation Manager - Access to reports and operational works. The publishers can be assigned through the operational manager, but no edit access will be given to them. They can access advertisers as well as publisher reports. They will not be able to fetch the tracking link for the publishers.
Analyst - Read-only access to all network data. They can manage the campaigns and fetch the tracking links for the publishers, except that no other edit function is assigned to them. They have access to Manage the Publishers and Advertisers on the main dashboard and can edit their postbacks.
Admin - Complete access is given to the admins. They can assign multiple tasks and roles to their team members and monitor them according to their roles. They can edit and change any setting on the panel.
Sub-Admin - Complete access has been given to those who are assigned this designation. The only thing that they cannot access is the billing and invoice side details on the panel. They can also edit the global-level payouts, irrespective of the publisher assigned to them. Under-reporting section sub-admins can view the reports of their reporters as well.
Accountant - Access to generate invoices for all advertisers and publishers. The accountant can access invoices' details, approve them, and change their status as well.
Q3. My team member is unable to perform certain actions or edit certain settings, why?
In such cases, you have to check that the team member is working for what role. There are certain limitations for every team member, apart from the admin, to make certain changes on the panel. Admin can enable the option for team members to take certain actions or edit the panel.
Q4. What is the difference between an advertiser manager and a sub-admin + advertiser manager?
Advertiser Manager:- The assigned team member will have access to the assigned advertisers and their data. The advertiser manager will be responsible for managing all the advertiser's end data and reports and will not be able to access any other function in the panel except the assigned advertisers.
Sub-Admin + Advertiser Manager (Additional Role):- We added this feature to our panel that lets you give extra roles to sub-admins. If a team member has both sub-admin and advertiser manager roles, they can do everything a sub-admin can, and additionally, you can assign the advertisers to your sub-admin, and only the assigned advertiser's data will be visible to your sub-admin.
For more details on this role, please check Sub-Admin + Advertiser Manager (Additional Role).
We're thrilled to have put together a top-notch team of qualified experts who are available to handle any of your concerns and respond to any inquiries you may have. You can contact us at any time by sending an email to support@trackier.com or using the in-platform chat feature.
