At a glance: This article would help you troubleshoot the conversion tracking issue if your advertiser has placed a pixel or a postback to send conversions.
If you see conversions at the advertiser's end and are not able to see the conversions on Trackier, you can troubleshoot by using the methods below if the conversion tracking method is server postback or image/iframe pixel.
If the conversion tracking method is server postback
You need to check if the advertiser has placed your postback correctly on the network that he is using. To check this out, you need to follow these steps:
Go to the "Postback Hits Received" option in the Advertiser tab.
Select "Campaign" and "Advertiser."
Here, you can enter the details and see if there are any errors or not.
To check the possible list of errors in the debug postback, please Click Here
If the conversion tracking method is Image or Iframe pixel
To check if the advertiser has placed the pixel properly or not, please follow the below steps:
1. Generate a tracking link (make sure it's in the same domain of the iframe or image pixel that is shard with the advertiser)
2. Go to the browser and allow third-party cookies to do the test.
3. Paste the tracking link in the browser.
4. Once the link opens, "right-click" on the page and open the "Inspect" option
5. Select "Network" in the "Inspect" menu and check the "Preserve Log" option.
6. Fill in the test lead on the page and submit.
7. Once you have completed the process, search for your domain in the "Inspect' Menu and look for your pixel
These are the possible actions you can take once you have completed the process:
If you find the pixel and it is fired, check the pixel log and conversion log
Make sure your txn_id, sale_amount, and any other parameters you added to the pixel get replaced.
If you don't find your pixel in the list, then the pixel is still not placed. Take a screenshot of the full page with developer mode on and share the same with the advertiser.
After the advertiser adds it, please test it again using the Trackier tracking link.
You can check the errors and their meaning in the pixel logs here.
Broaden your knowledge:
We're thrilled to have put together a top-notch team of qualified experts who are available to handle any of your concerns and respond to any inquiries you may have. You can contact us at any time by sending an email to support@trackier.com or using the in-platform chat feature.
