Frequently Asked Questions on Account Update
Q1: I want my panel to be extended for a few more days as I am facing some issues.
Being our client, we understand that there are certain instances where you are unable to make payment on time and there is some sort of delay. You can reach out to us at support@trackier.com with the valid reason for the delay in the payment, and we will get this checked internally and try to provide you with maximum support from our end on this.
( Note: Please make sure that you make the payment within a respective timeframe to ensure no blockers later )
Q2. I want to change my plan, what is the process for the same?
You have to reach out to support@trackier.com with the details and required information, and we will get your plan updated from our end.
Q3. My publisher is unable to log in on the panel, Need assistance on the same.
If your publisher is unable to log in to the panel, admin can change the password on his behalf and share the updated credentials with the publisher.
Below are the steps to create a new password or change any details of the publisher:
1. Go to the publishers section, then click on Manage. After that, click on the publisher for whom you want to reset the password or update any details.
2. Click on the edit option as mentioned in the screenshot.
3. You can change the password and even update the publisher details, as you can see in the screenshot. And lastly, you can share new credentials with your publisher in order to resolve the issue.
Q4. I want to update my ID and Password, how can I do that?
Go to your Dashboard, simply click on the top right corner, and select 'Actions'. From there, you can easily navigate to your Profile.
Click on edit
Fill in the required details and save the changes, and your new password will be generated.
Broaden your knowledge:
We're thrilled to have put together a top-notch team of qualified experts who are available to handle any of your concerns and respond to any inquiries you may have. You can contact us at any time by sending an email to support@trackier.com or using the in-platform chat feature.
