Frequently Asked Questions on Targeting
Q1. We enabled targeting for specific cities or regions, but we are still receiving traffic from non-targeted areas. Why?
This usually happens when the publisher sends server traffic instead of direct user traffic. In such cases, the geo is detected based on the server location rather than the actual user’s location, which can lead to a geo mismatch.
Also, please check where the targeting has been configured. If it is set under the Goals & Payouts section, this behaviour can occur depending on the setup. However, if you want strict enforcement, you can enable Enforce GEO Soft Targeting from the 'Customise' section, which ensures targeting rules are applied more strictly.
But if it is set under the Targeting section, please contact our support team.
Q2. How can I verify whether campaign targeting is working correctly?
You can verify this through the Click Report.
Traffic that does not match the configured targeting conditions will appear in the Rejected state.
Q3. I cannot find certain values for city, region, or country targeting on the panel. What should I do?
First, ensure you are searching under the correct targeting variable:
City
Region
Country
If the value is still unavailable, check on any search engine (Google, Bing, etc.) whether the location is commonly known by another name.
Example
Common Name | Available in Trackier As |
Riyadh Province | Ar Riyad (SA) |
Eastern Province | Ash Sharqiyah (SA) |
Al Hail | Ha'il - SA |
Q4. What happens when “Enforce GEO Soft Targeting” is enabled?
When this option is enabled, the GEO conditions defined in the Goals & Payouts section are strictly applied at the time of click recording.
If the user’s GEO does not match the configured targeting, the click will be rejected and will not be considered valid for the campaign.
Q5. What happens when “Enforce OS Soft Targeting” is enabled?
When enabled, the OS conditions configured in the Goals & Payouts section are strictly enforced while recording clicks.
If the user’s operating system does not match the configured targeting: the click will be rejected.
Q6. Where can I find the options to enable “Enforce OS Soft Targeting” and “Enforce GEO Soft Targeting”?
You can find the “Enforce OS Soft Targeting” and “Enforce GEO Soft Targeting” options in the Customise section of the panel.
Once you click on 'Customise', go to 'Campaign', then open 'General Settings'. There you will find both options to enable OS and GEO soft targeting enforcement.
Broaden your knowledge:
We're thrilled to have put together a top-notch team of qualified experts who are available to handle any of your concerns and respond to any inquiries you may have. You can contact us at any time by sending an email to support@trackier.com or using the in-platform chat feature.
